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Member Experience Coordinator - MA - Cambridge at Bond Vet - ApplyBlast

Member Experience Coordinator - MA - Cambridge

Bond Vet

6 hours ago

3.4 on Glassdoor

Boston, Massachusetts, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Member Experience Coordinator at Bond Vet in Cambridge, MA, plays a key role in shaping the combined organization's future by enhancing the veterinary care experience for pets and their owners. This position involves managing front-of-house communications, scheduling appointments, and supporting members through various types of visits with warmth and efficiency. The role also includes handling medical billing communications, coordinating with clinical staff, and driving proactive member outreach to support practice growth.

Responsibilities

Manage appointment scheduling and real-time patient flow
Handle medical billing communications and surgery estimates
Drive proactive member outreach and review solicitation

Skills

About Bond Vet

bondvet.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

View Profile

Bond Vet is a veterinary care provider offering compassionate, thorough primary and urgent care for cats and dogs in warm, comfortable clinics. They emphasize friendly, accessible service with walk‑in and online booking options. Bond Vet clinics deliver routine preventive care, urgent visits and diagnostics using modern facilities and a client-focused approach.