Member Experience Owner (Omnichannel) – Life Company Distribution and Service Experience
USAA(28 days ago)
About this role
The Member Experience Owner for USAA’s Life Company Distribution and Service Experience team is accountable for the end-to-end management and growth of omnichannel member experiences across Life Insurance, Medicare, and Annuity sales and service. The role partners with Product Management, Call Center, Digital and other stakeholders to deliver and optimize direct distribution experiences for members.
Required Skills
- Member Experience
- Omnichannel Management
- Product Management
- Stakeholder Management
- Data Analysis
- KPI Tracking
- Risk Management
- Process Improvement
- Human-Centered Design
- Change Management
+1 more
Qualifications
- Bachelor's Degree
- Master's Degree
About USAA
usaajobs.comAt USAA, we know the best way to serve our members is by building the best team. Learn more about careers at USAA and view available jobs here.
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