Member Experience Quality Assurance Specialist (Baton Rouge, LA)
Pelican State Credit Union
About this role
The Member Experience Quality Assurance Specialist reviews member interactions across various communication channels within the credit union to ensure consistent, high-quality service. They evaluate documentation, provide reports and insights to leadership, and support staff education to improve service standards.
Skills
Qualifications
About Pelican State Credit Union
pelicanstatecu.comPelican State Credit Union (Pelican CU) is a member-owned financial cooperative that emphasizes long-term relationships with members — “Once a Pelican CU member, always a member.” It offers personal and business banking services including deposit accounts, loans, mobile and online banking, payment options (including Zelle), video banking, and online bill/payment tools. The site lists branch locations, rates, routing information, fraud and security guidance, and member support (1-800-351-4877), and also highlights career and partnership opportunities.
About Pelican State Credit Union
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Pelican State Credit Union.
Salary
$45k – $55k
per year
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