Quality Assurance Specialist
SanMar Employee Board(6 days ago)
About this role
The Quality Assurance Specialist ensures the quality of customer interactions within the Credit Team by monitoring calls, evaluating performance, and completing reviews. They collaborate with supervisors to support customer service excellence and maintain accurate reporting.
Required Skills
- Customer Service
- Call Monitoring
- Microsoft Office
- D365
- Records Management
- Communication
- Account Reviews
- Performance Evaluation
- Reporting
- Team Collaboration
Qualifications
- High School Diploma or GED
- 4-6 years of credit or Accounts Receivable experience
About SanMar Employee Board
sanmar.comSanMar is a U.S.-based wholesale distributor of imprintable apparel, headwear, bags, and accessories serving decorators, embroiderers, screenprinters and retail customers. Through its e-commerce storefront and account services it offers a wide selection of blank apparel and accessories, ordering tools, inventory availability, and national fulfillment. SanMar emphasizes customer support and B2B servicing with dedicated sales and order teams to help businesses source products reliably and quickly.
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