Member Service Center Representative (Call Center)
Redwood Credit Union
About this role
The Member Service Center Representative provides phone-based support to Redwood Credit Union members from the Napa, California location. The role centers on handling a high volume of calls related to accounts, loans, and general membership needs while maintaining a strong focus on member experience. The position also supports basic technical issues with online and mobile banking. This is a part-time role within a mission-driven, member-focused financial institution offering extensive employee benefits and perks.
Skills
Qualifications
About Redwood Credit Union
redwoodcu.orgRedwood Credit Union is a trusted, community-focused credit union founded in 1950 that offers banking services to residents of the North Bay and San Francisco area. As a member-focused financial cooperative, it provides everyday banking products — such as deposit accounts, loans and mortgages — along with digital and branch services. Redwood emphasizes local community engagement and accessible financial services for anyone in its service area.
Recent company news
Business WireNewsweek Names Redwood Credit Union one of the Greatest Midsize Workplaces for Women
2 weeks ago
The Business JournalsRedwood Credit Union jumps to No. 2 spot on Bay Area list with $9.5B in assets
Dec 12, 2025
ABC7 San FranciscoRedwood Credit Union is celebrating 75 years
Sep 19, 2025
The Press DemocratRedwood Credit Union employees pack 4,000 care bags for local foster youth during Day of Impact
Oct 13, 2025
Bakersfield.comRedwood Credit Union Surpasses $1 Million in Giving Support for Redwood Empire Food Bank
1 week ago
About Redwood Credit Union
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Redwood Credit Union.
Salary
$46k – $62k
per year
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