Member Service Center Representative (Call Center)

Redwood Credit Union(1 month ago)

Napa, CAOnsitePart TimeJunior$46,000 - $62,000Customer Service

About this role

The Member Service Center Representative provides phone-based support to Redwood Credit Union members from the Napa, California location. The role centers on handling a high volume of calls related to accounts, loans, and general membership needs while maintaining a strong focus on member experience. The position also supports basic technical issues with online and mobile banking. This is a part-time role within a mission-driven, member-focused financial institution offering extensive employee benefits and perks.

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Required Skills

Call Center Operations
Member Service
Phone Support
Account Opening
Loan Processing
Cross Selling
Problem Resolution
Technical Support
Online Banking Support
Mobile Banking Support

+16 more

Qualifications

High School Diploma

About Redwood Credit Union

redwoodcu.org

Redwood Credit Union is a trusted, community-focused credit union founded in 1950 that offers banking services to residents of the North Bay and San Francisco area. As a member-focused financial cooperative, it provides everyday banking products — such as deposit accounts, loans and mortgages — along with digital and branch services. Redwood emphasizes local community engagement and accessible financial services for anyone in its service area.