Member Service Representative, Lending

SoFi(1 month ago)

RemoteFull TimeJunior$50,947 - $68,387 (estimated)Lending Operations

About this role

The Member Service Representative (Originations Specialist) is a full-time role on SoFi’s Lending Operations team providing inbound member support for student and personal loan applications. The role requires completion of a ten-week classroom and on-the-job training program and offers opportunities for progression into higher-level individual contributor or leadership roles. Candidates must be able to work alternative schedules, including evenings and weekends.

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Required Skills

Inbound Calls
Chat Support
Customer Service
Problem Solving
Communication
Empathy
Time Management
Documentation
Compliance
Loan Knowledge

+3 more

Qualifications

High School Diploma or GED

About SoFi

sofi.com

Welcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.