Member Service Representative
SoFi(1 month ago)
About this role
A SoFi Member Service Representative is a frontline role supporting members of SoFi’s banking, investment, and credit card products within a high-growth fintech environment. The position requires availability across varied hours and participation in onsite training with some ongoing in-office days. The role contributes to overall member satisfaction and helps surface feedback to improve products and operations.
Required Skills
- Customer Service
- Phone Support
- Chat Support
- Email Support
- Call Resolution
- Troubleshooting
- Empathy
- Call Control
- Performance Metrics
- Time Management
+7 more
Qualifications
- High School Diploma or GED
- FINRA Fingerprint Background Check
About SoFi
sofi.comWelcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.
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