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Member Services Advocate at Cottingham & Butler - ApplyBlast

Member Services Advocate

Cottingham & Butler

4 months ago

3.3 on Glassdoor

Dubuque, Iowa, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Member Services Advocate serves as a trusted resource for members navigating complex healthcare and employer benefit situations by resolving escalated claims, billing issues, and coverage scenarios. This role requires independently assessing issues, interpreting plan details, and partnering with providers, carriers, and third-party administrators to drive outcomes across multiple stakeholders.

Responsibilities

Guide individuals through complex coverage scenarios
Resolve escalated claims and billing issues
Partner directly with providers and third-party administrators
Independently assess and interpret plan details
Manage sensitive multi-layered issues with minimal oversight

Skills

Qualifications

Experience in health insurance or TPAsBackground in claims processes or benefits administration

About Cottingham & Butler

cottinghambutler.com

Headquarters

Dubuque, Iowa, United States

Company Size

1001-5000 employees

Founded

1887

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Cottingham & Butler is an insurance brokerage and consulting firm providing business insurance, employee benefits, risk management, and wealth management services to organizations and individuals.