Mid SMB Renewal Specialist
Encora(1 month ago)
About this role
The SMB Renewal Specialist is a mid-level role at Encora focused on the small-to-medium business segment's contract renewal lifecycle. The position is based in Costa Rica with a hybrid schedule in Heredia and collaborates closely with customer-facing teams and leadership. Encora is a global software and digital engineering company offering a range of technology services.
Required Skills
- Opportunity Management
- Account Research
- CSM Coordination
- Renewal Strategy
- Customer Discovery
- Objection Handling
- Negotiation
- Pricing Strategy
- Quote Generation
- Pipeline Management
+9 more
Qualifications
- Associate's Degree
About Encora
encora.comAmazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.