Senior Manager, Customer Success (Mid-Market & SMB) – US Shift

SeekOut(27 days ago)

Bangalore, Karnataka, IndiaOnsiteFull TimeManager$131,346 - $172,574 (estimated)Customer Experience

About this role

A Senior Manager, Customer Success (Mid‑Market & SMB) — US Shift at SeekOut is a senior customer‑facing leader based in Bengaluru responsible for the Mid‑Market and SMB segment. The role reports to the Global Head of Customer Experience and leads a team of Customer Success Managers while shaping program strategy, cross‑functional alignment, and operational rigor for the segment. It operates on US shift hours and partners with Sales, Product, Marketing, and GTM teams to drive the segment's objectives.

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Required Skills

Revenue Retention
Onboarding
Adoption
Value Realization
Renewals
Expansion
Executive Engagement
Sales Partnership
Pricing Strategy
Team Leadership

+16 more

About SeekOut

seekout.com

SeekOut is an agentic AI talent platform that helps companies find and hire qualified candidates faster — it’s trusted by 1,000+ organizations. The platform combines AI agents with expert recruiting tools to automate candidate discovery, sourcing, and outreach so teams can fill roles in days rather than weeks. SeekOut surfaces talent across diverse sources and skill sets, helping build pipelines, reduce time-to-hire, and support data-driven hiring decisions.