OEM Program Director - Customer Lifecycle Management

Team Velocity is seeking an experienced Program Director to lead a customer lifecycle management program for a major Detroit-based automotive manufacturer. The role involves serving as the product and business owner for a dedicated sales and service retention product set, accountable for program strategy, client alignment, execution, and measurable business results. You will work directly with OEM stakeholders to translate business goals into product requirements and lead internal teams in delivering personalized, data-driven communications from vehicle acquisition through ownership, service, and repurchase.