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On-Site Call Center Supervisor at Leidos - ApplyBlast

On-Site Call Center Supervisor

Leidos

3 months ago

3.9 on Glassdoor

Washington, DC, United States

Onsite

Full Time

Senior

0 applicants

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About this role

An On-Site Call Center Supervisor at Leidos Health leads and manages a team of call center agents providing 24/7 support services to military members and their families through the Military OneSource program. The role involves clinical oversight, monitoring compliance with referral processes, handling escalations for at-risk cases, and ensuring high-quality service delivery. The supervisor provides coaching, mentoring, and training to consultants while analyzing performance reports to maintain adherence to operational standards.

Responsibilities

Lead, direct, and manage a team of call center agents
Provide clinical oversight and serve as escalation point for at-risk cases
Monitor compliance with referral processes and security protocols
Provide ongoing coaching, mentoring, and training to consultants
Generate and analyze call center performance and quality reports

Skills

Qualifications

Master's degree in Social Work, Psychology, Marriage and Family Therapy, or CounselingCurrent, valid, unrestricted independent counseling licenseCertified Employee Assistance Professional (CEAP) credentialU.S. citizenshipAbility to pass criminal history and fingerprint background checks

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.