Onboarding Specialist
PhonePe(1 month ago)
About this role
The Advisor, Customer Experience at PhonePe is part of the Customer Experience Operations team in Bangalore, responsible for owning customer problems and ensuring quick, meaningful resolution. The role involves working with internal teams to improve product and processes using customer feedback and insights. Advisors engage with customers across phone and data channels, aiming to build trust and improve overall customer experience while meeting productivity targets.
Required Skills
- Customer First
- Account Handling
- Transaction Queries
- Phone Channels
- Data Channels
- Process Adherence
- Build Trust
- Productivity Goals
- Internal Escalation
- Process Improvement
+14 more
Qualifications
- Graduation (10+2+3)
About PhonePe
phonepe.comPhonePe is an Indian digital payments and fintech platform built around UPI for instant money transfers, mobile/DTH recharges, and utility bill payments. It also offers a range of financial products — buy/invest in digital gold and mutual funds, purchase insurance — plus merchant payments and QR-based in-store acceptance. Combining a consumer wallet with payments infrastructure and in-app services, PhonePe aims to simplify everyday transactions and financial services across India.
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