Onboarding Specialist

ClassPass(3 days ago)

RemoteFull TimeJunior$60,541 - $80,968 (estimated)Customer Success

About this role

The role involves guiding new customers through their software onboarding, including configuration, training, and ongoing support. The position emphasizes helping customers succeed with the platform, building trust, and collaborating with cross-functional teams to resolve issues.

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Required Skills

Customer Service
Training
Virtual Meetings
Troubleshooting
Communication
Database
Video Conferencing
Client Management
Configuration
Support

About ClassPass

playlist.com

Playlist is a technology company that powers the experiences economy by bringing together brands like Mindbody, ClassPass, and Booker into a single platform. It builds software and consumer-facing marketplaces that connect people to movement, mindfulness, and other wellness and experiential services. Its products help operators manage bookings, class discovery, memberships and business operations while enabling consumers to find and book experiences. Headquartered in San Luis Obispo, CA, Playlist frames its mission around building technology that makes wellness and meaningful experiences more accessible.

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