Onboarding Specialist
Scale Army(2 months ago)
About this role
The Onboarding Specialist is responsible for guiding new customers through their initial experience on a SaaS platform, ensuring a smooth and confident onboarding process. The role emphasizes customer education, following structured procedures, and coordinating with internal teams to set customers up for long-term success.
Required Skills
- Customer Onboarding
- SaaS
- Communication
- CRM
- Troubleshooting
- Support
- Video Calls
- Process Adherence
- Documentation
- Collaboration
About Scale Army
careers.scalearmy.comScale Army is a global staffing company specializing in sourcing, vetting, and deploying high-performing marketers and sales professionals. With a focus on providing nearshore and offshore talent, Scale Army helps businesses accelerate their growth by meeting their staffing needs efficiently. The company is dedicated to connecting organizations with skilled professionals who can contribute to achieving ambitious sales and marketing objectives. Based in Miami, Scale Army emphasizes a thorough selection process to ensure only top talent is deployed to their clients.
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