Online Customer Journey Governance Lead Specialist
Snaitech(26 days ago)
About this role
An Online Customer Journey Governance Lead Specialist at Snaitech coordinates and oversees strategic initiatives across the brand’s online platforms and front-end technologies. The role acts as the governance point between business stakeholders and central Product and Operations teams, ensuring projects are properly defined, tracked, and aligned with business objectives. The specialist serves as Business Owner for web, mobile app and in‑store technology platforms and supports launch activities and UAT decision-making.
Required Skills
- Project Management
- User Requirements
- Functional Analysis
- UAT
- Stakeholder Communication
- KPI Analysis
- Customer Journey
- Cross-Functional
- Front-End
Qualifications
- Bachelor’s Degree in Business Administration, Engineering or IT
- Master’s Degree (Preferred)
- Specialized Certification (Preferred)
- Fluent English
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