Voice of Customer Manager
Snaitech(24 days ago)
About this role
Voice of Customer Manager at Snaitech (part of Flutter SEA) focused on shaping how the business understands and acts on customer feedback across online and retail channels. The role sits within the Customer Care & Transformation team and supports data-informed decision-making to enhance the overall customer experience across markets.
Required Skills
- Customer Satisfaction
- CX Strategy
- VoC Programs
- Survey Design
- Data Analysis
- KPI Tracking
- Stakeholder Management
- AI Solutions
- Mystery Shopping
- Contact Center
+3 more
Qualifications
- Master's Degree in Business Administration, Engineering, or Related Field
- Specialised Course (Preferred)
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