Onsite Customer Support Specialist II (BGC) 3.0
Crescendo.ai
About this role
Crescendo is seeking customer support representatives to provide technical assistance across multiple channels including calls, email, and chat. The role involves troubleshooting, analyzing customer issues, and ensuring a positive customer experience through independent and collaborative work.
Skills
Qualifications
About Crescendo.ai
crescendo.aiCrescendo.ai is an AI-driven customer service platform for enterprises that automates support ticket handling. The company touts 99.8% automation accuracy and the ability to provide 24/7 support in over 50 languages. Designed to scale large support operations, Crescendo.ai focuses on reducing manual workload, speeding resolution times, and extending multilingual coverage across enterprise workflows.
About Crescendo.ai
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Crescendo.ai.
Salary
$20k – $30k
per year
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