Operational Analyst - Verint Quality Execution

A Performance Enablement Organization specialist at Gainwell supports the execution and optimization of enterprise Verint Quality Management (QM) and Automated Quality Management (AQM) capabilities. The role translates business and compliance requirements into clear system configurations to ensure stability, scalability, and accurate representation of quality programs across voice and non-voice operations. You will partner with quality leaders and technology teams to manage evaluation form configuration, calibration logic, and automation rules without performing direct QA scoring.