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Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics) at Five9 - ApplyBlast

Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics)

Five9

2 months ago

3.7 on Glassdoor

United States

Hybrid

Full Time

Senior

0 applicants

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About this role

Five9 is seeking an experienced consultant to lead the implementation, optimization, and strategic adoption of Verint speech and text analytics solutions for contact center clients. The role involves acting as a trusted advisor, translating audio and text data into actionable strategies that improve customer experience, ensure compliance, and drive operational efficiency.

Responsibilities

Partner with client leadership to align analytics insights with business objectives
Design, build, and tune speech analytics categories, queries, and dashboards
Train clients on interpreting dashboards and maintaining cloud configurations

Skills

Qualifications

Verint Accreditation in Speech Analytics

About Five9

five9.com

Headquarters

San Ramon, California, United States

Company Size

1001-5000 employees

Founded

2001

View Profile

Five9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.