Operational Excellence Analyst

Property Finder(15 days ago)

HybridFull TimeMedior$77,132 - $103,423 (estimated)Customer Experience

About this role

The Operational Excellence Analyst at Property Finder drives service excellence across the company’s customer support channels by defining quality standards and surfacing performance insights. The role supports improved customer satisfaction, retention, and consistent experience delivery to advance Property Finder’s mission across the MENA real estate market.

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Required Skills

Quality Assurance
Scorecards
Data Analysis
Excel
Power BI
Tableau
AI Tools
Stakeholder Management
Coaching
Sentiment Analysis

Qualifications

Bachelor's Degree in Business, Operations, Analytics or related field

About Property Finder

propertyfinder.com

Property Finder Group is the leading real-estate marketplace in the Middle East and North Africa, connecting buyers, renters, landlords, developers and brokers through online listings and mobile apps. The company provides digital products and services — including advertising and lead-generation for agents and developers, market data and analytics, valuation tools, and CRM integrations — to simplify property discovery and transactions. Focused on delivering high-quality property experiences, Property Finder combines local market expertise with technology to surface listings, insights and trusted partners. Its platform is used across the region to search, market and manage residential and commercial property.