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© All Rights Reserved. ApplyBlast.com
Genesys
The Principal AI Solutions Architect leads the technical architecture and end-to-end delivery of sophisticated customer solutions, including conversational AI, generative AI, and agentic virtual agents. This role involves collaborating directly with customers to translate complex business requirements into scalable, production-ready solutions while providing technical leadership and guidance. The position combines hands-on development with architecture, integration consulting, and Agile leadership to drive successful customer outcomes.
Headquarters
Menlo Park, California, United States
Company Size
5001-10000 employees
Founded
1990
Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Genesys.
Organizations Continue to Choose Genesys Cloud AI to Transform Customer and Employee Experiences in the Third Quarter of Fiscal Year 2025
Dec 12, 2024
