Operations Agent - Domestic Freight Forwarding

The Operations Agent - Domestic Freight Forwarding provides advanced customer service, operational coordination, and administrative oversight to support complex shipment activity within a multimodal transportation terminal or branch. Serving as a senior point of contact, the role manages escalated customer needs, oversees end-to-end shipment coordination, and resolves service issues to improve operational outcomes. The position involves overseeing scheduling, tracking, documentation accuracy, and core financial processes while collaborating with customers, carriers, and internal teams to ensure service commitments are met.