Forward Air Corporation
The Customer Relations Coordinator provides front-line administrative and customer service support to ensure accurate shipment processing, documentation, and communication within a transportation terminal or contract logistics site. They serve as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. The role is responsible for scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing.
Forward Air Corporation is a North American freight and ground transportation company offering a comprehensive suite of shipping solutions including Expedited LTL, Truckload, Intermodal Drayage, and Brokerage services. With over 40 years in the industry, the company operates across 10,000 scheduled daily lanes, serving the U.S., Canada, and Mexico with a focus on speed, reliability, and on-time delivery. Forward Air is headquartered in Coppell, TX and is committed to providing safe, fast, and efficient freight solutions for businesses of all sizes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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