Operations Agent - Domestic Freight Forwarding

The Operations Agent - Domestic Freight Forwarding provides advanced customer service, operational coordination, and administrative oversight to support complex shipment activity within a multimodal transportation terminal or branch. Serving as a senior point of contact, the role manages escalated customer needs, oversees end-to-end shipment coordination, and resolves service issues to improve operational outcomes. The position involves overseeing scheduling, shipment tracking, documentation accuracy, and core financial processes including billing and accounts receivable support.