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Operations and Triage Lead at Unisys - ApplyBlast

Operations and Triage Lead

Unisys

2 months ago

3.5 on Glassdoor

Canberra, Australian Capital Territory, Australia

Onsite

Full Time

Medior

0 applicants

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About this role

This role leads the day-to-day Operations and Triage function, serving as the primary entry point for incidents, requests, and tasks. The position involves assessing, prioritizing, and assigning work to technical teams while maintaining clear ownership and effective handovers throughout the ticket lifecycle. The incumbent monitors queue volumes, coordinates escalations, and ensures compliance with ITIL-aligned practices to drive service performance and continual improvement.

Responsibilities

Lead day-to-day Operations and Triage function as single operational entry point
Assess prioritize and assign work to technical towers minimizing handoffs and delays
Coordinate operational escalations and major incidents through to resolution

Skills

About Unisys

unisys.com

Headquarters

Blue Bell, Pennsylvania, United States

Company Size

10001+ employees

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Unisys is a global technology solutions company offering services across artificial intelligence, cloud and applications, cybersecurity, digital workplace, and enterprise computing. The company provides consulting, managed services, and technology solutions to clients across industries including financial services, healthcare, public sector, and manufacturing. Unisys helps organizations modernize IT infrastructure, secure digital assets, and drive business transformation through innovation.