Operations Associate - Casino Support Specialist
Magic Eden(1 month ago)
About this role
The Operations Associate - Casino Support Specialist at Magic Eden is responsible for providing high-quality customer support to players in a 24/7 online casino environment, addressing issues related to gameplay, deposits, withdrawals, and bonuses. The role requires a deep understanding of online casino ecosystems and crypto mechanics, as well as the ability to troubleshoot problems, collaborate with cross-functional teams, and maintain internal operational tools. This position requires adaptability to a fast-paced startup environment and a genuine passion for enhancing the user experience.
Required Skills
- Customer Support
- Troubleshooting
- Account Management
- Operations Coordination
- Process Improvement
- Player Monitoring
- Adaptability
- Online Casino Knowledge
- Crypto Payments
- Detail Orientation
+3 more
About Magic Eden
magiceden.ioMagic Eden is a leading NFT marketplace that allows users to discover, mint, buy, sell, and trade NFTs and digital collectibles. It features a user-friendly platform where collectors can explore top NFT collections and stay updated on the latest NFT drops. With a focus on various blockchain networks including Solana, Ethereum, and Bitcoin, Magic Eden aims to provide a comprehensive and accessible experience for both creators and collectors in the growing digital art space.