Operations Escalation Lead
CloudTrucks(1 month ago)
About this role
The Operations Escalation Lead at CloudTrucks serves as the primary liaison between owner-operators, brokers, and internal teams to resolve high-priority logistics issues such as delivery delays and load problems. This role requires proactive monitoring of at-risk shipments, coordinating real-time troubleshooting across various departments, and documenting root causes to drive improvements. With a strong background in trucking and logistics, the lead will leverage their expertise to maintain service quality and enhance operational efficiency within a fast-paced environment.
Required Skills
- Escalation Resolution
- Incident Management
- Stakeholder Communication
- Coordination Skills
- Root Cause Analysis
- Service Monitoring
- Continuous Improvement
- Decision Making
- FTL Operations
- Project Management
+5 more
About CloudTrucks
www.cloudtrucks.comCloudTrucks is a technology-driven platform designed specifically for owner-operators in the trucking industry, offering a comprehensive suite of tools to optimize business management. The platform provides features such as load booking, cash flow management, and compliance assistance, allowing independent truckers to maximize their revenue while minimizing operational headaches. With services like instant payments and data-driven business insights, CloudTrucks simplifies the logistics of running a trucking business. Its focus on transparency and customer support distinguishes it as a valuable partner for independent operators.