Technical Escalation Manager
Databricks(28 days ago)
About this role
The Technical Escalation Manager at Databricks coordinates cross-functional efforts to resolve critical customer-impacting incidents and major escalations, serving as the primary liaison between customers and internal teams. The role drives customer recovery, ensures thorough documentation and timely execution of action items, and supports continuous improvement of escalation and incident management processes.
Required Skills
- Escalation Management
- Incident Management
- Customer Satisfaction
- Recovery Planning
- Data Analysis
- Cross-Functional Coordination
- Technical Writing
- Big Data
- SQL Databases
- ETL
+6 more
Qualifications
- BS in Computer Science or Engineering
- MS in Computer Science or Engineering
- PhD in Computer Science or Engineering
About Databricks
databricks.comDatabricks is a unified Data Intelligence Platform that helps organizations build, deploy, and manage data, analytics, and AI at scale. Built on Apache Spark and Delta Lake, it provides a “lakehouse” architecture that combines data engineering, ETL, data warehousing, streaming, and machine learning (including MLflow and feature store) in a single managed service. The platform includes collaborative notebooks, scalable compute across major clouds, and built‑in governance, security, and performance optimizations. Enterprises use Databricks to simplify data pipelines, accelerate model development with a data‑centric approach, and operationalize analytics and AI.