Customer Account Specialist, Drayage

CloudTrucks(2 months ago)

HybridFull TimeJunior$50,000 - $60,000Sales

About this role

The Customer Account Specialist for Drayage at CloudTrucks manages a portfolio of customer accounts to drive retention and expansion, primarily focusing on drayage operations while also overseeing truckload and dry van shipments. This role involves acting as the subject matter expert, ensuring operational excellence through proactive communication with customers and internal partners, and utilizing transportation management systems to track order statuses and resolve issues. The specialist identifies upselling opportunities, collaborates across teams, and prepares business reviews to keep stakeholders informed on account performance.

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Required Skills

Drayage Operations
Account Management
Customer Retention
Communication Skills
Operations Management
Cross-Functional Collaboration
SOP Development
Technology Utilization
Order Tracking
Upselling

+8 more

About CloudTrucks

www.cloudtrucks.com

CloudTrucks is a technology-driven platform designed specifically for owner-operators in the trucking industry, offering a comprehensive suite of tools to optimize business management. The platform provides features such as load booking, cash flow management, and compliance assistance, allowing independent truckers to maximize their revenue while minimizing operational headaches. With services like instant payments and data-driven business insights, CloudTrucks simplifies the logistics of running a trucking business. Its focus on transparency and customer support distinguishes it as a valuable partner for independent operators.