Operations Manager I
Concentric(1 month ago)
About this role
An Operations Manager I oversees and coaches a team of Team Leaders to ensure service delivery and financial targets are met. The role focuses on managing operational performance and maintaining strong client partnerships within a structured, metrics-driven environment.
Required Skills
- People Management
- Team Leadership
- Performance Coaching
- Client Relationship
- SLA Management
- Operational Reporting
- Forecasting
- Budgeting
- Revenue Management
- Workforce Management
+5 more
Qualifications
- Associate's Degree
About Concentric
concentrix.comConcentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.
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