Operations Manager, Telecoms
Monzo(20 days ago)
About this role
An Operations Manager on Monzo’s Telecoms team will support the company’s telecom product offering within the UK, working to scale customer-facing operations as the product grows. The role sits at the intersection of customer experience and product development, contributing to the broader mission of making financial services simpler and more accessible. It will work closely with cross-functional teams to help shape the service strategy and growth of Monzo’s telecoms products.
Required Skills
- Team Management
- Coaching
- Compliance
- Continuous Improvement
- Product Development
- Data Analysis
- Customer Support
- Leadership
- Outsourced Support
- Regulatory Insight
+3 more
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.
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