Operations Manager
Sun Life(1 month ago)
About this role
The Operations Manager oversees front-line client service operations within a high-volume call centre supporting healthcare insurance BPO clients. Reporting to the Operations Director, the role centers on leadership, team development, and cross-functional collaboration to maintain consistent service delivery. The position requires experience in call centre operations and familiarity with healthcare insurance processes.
Required Skills
- Leadership
- Coaching
- Performance Management
- Change Management
- Communication
- Forecasting
- Process Improvement
- Recruitment
- Financial Management
- Customer Service
+2 more
Qualifications
- Bachelor's Degree
- Six Sigma
- Lean
About Sun Life
sunlife.comSun Life is a financial services company providing financial planning, life insurance, health insurance, investments and more.
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