Operations Process Lead - AI & Process Improvement (Event, Incident, Problem and Change Management)

The Operations Process Lead will modernize and improve TomTom's core operations processes by integrating AI into event, incident, problem, and change management. This role involves identifying and implementing AI use cases to reduce manual effort, analyzing performance data to drive improvements, and collaborating with engineering and product teams to enhance operational efficiency. The position requires a strong understanding of ITIL practices, AI technologies, and ITSM platforms to drive continuous improvement and responsible AI adoption.