Operations Program Manager

Figma(3 days ago)

RemoteFull TimeSenior$122,000 - $178,000Product Support

About this role

Figma is seeking an Operations Program Manager to lead cross-functional initiatives supporting support operations, tooling, and process improvements. This role focuses on enabling scalability and enhancing customer experience through strategic planning and collaboration across teams. It offers an opportunity to make a significant impact in a fast-paced, product-led environment.

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Required Skills

Program Management
Support Operations
Process Improvement
Cross-functional Collaboration
Data Analysis
Tooling
Workflow Optimization
Change Management
Customer Support
Operational Strategies

About Figma

figma.com

Figma is a cloud-based collaborative interface design platform that lets teams design, prototype, and ship digital products in one place. It combines vector design tools, interactive prototyping, real-time co-editing, component-based design systems, and FigJam whiteboarding to streamline ideation through handoff. Browser-first with desktop apps, Figma supports plugins, integrations, and developer workflows so designers, engineers, and stakeholders can iterate and give feedback together. Widely adopted by startups and enterprises, it emphasizes collaboration, consistency, and scalable design workflows with enterprise-grade features.

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