Operations Supervisor

Papa Partners(4 days ago)

RemoteFull TimeManager$97,053 - $128,951 (estimated)Member Experience

About this role

Papa is a healthcare-focused company that pairs older adults with vetted companions to reduce loneliness and improve health. The Supervisor for Member Experience oversees daily operations and administrative functions for frontline teams, serving as a primary employee contact and ensuring cross-functional stability and support. This role supports service delivery, team development, and operational consistency in a remote environment.

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Required Skills

Team Leadership
Coaching
Customer Service
Spanish Fluency
Communication
Scheduling
Performance Management
HIPAA Compliance
Reporting
Training

+4 more

Qualifications

Associate's Degree

About Papa Partners

papa.com

Papa is a care-as-a-benefit company that connects older adults and families with vetted companions (“Papa Pals”) who provide non-medical support and social connection. Working with health plans and employers, Papa delivers in-person and virtual visits for companionship, transportation, household help, and tech assistance to help members age in place and stay engaged. Their benefit-integrated model aims to reduce isolation, improve member outcomes, and scale affordable, person-centered support across communities.