Pal Success Specialist I
Papa
About this role
A Pal Success Specialist at Papa supports Papa Pals and members to ensure high-quality, seamless care delivery. The role focuses on handling sensitive information and coordinating across multiple channels (calls, chats, tickets) to resolve visit- and pay-related issues. The position emphasizes empathy, adaptability, and contributing to process improvements in a fast-paced, remote environment.
Skills
About Papa
papa.comPapa is a care-as-a-benefit company that connects older adults and families with vetted companions (“Papa Pals”) who provide non-medical support and social connection. Working with health plans and employers, Papa delivers in-person and virtual visits for companionship, transportation, household help, and tech assistance to help members age in place and stay engaged. Their benefit-integrated model aims to reduce isolation, improve member outcomes, and scale affordable, person-centered support across communities.
Recent company news
Home Health Care News‘We’re Essentially Moving Toward Value-Based Care’: Companionship Startup Papa Raises $60M
Apr 13, 2021
Fierce HealthcareSenior care company Papa maps out safety and trust standards for growing home healthcare industry
Nov 14, 2024
CoveragerPapa partners with Priority Health
Jan 19, 2020
PMQ PizzaWhy a Papa Murphy’s Franchisee Pays Its Team Members For Good Grades
Sep 5, 2024
Home Health Care NewsAt-Home Care Company Papa Lays Off 15% Of Workforce
Jul 13, 2022
About Papa
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Papa.
Salary
$50k – $67k
per year