Pal Success Specialist I

Papa Partners(1 month ago)

RemoteFull TimeJunior$49,841 - $67,210 (estimated)Customer Success

About this role

A Pal Success Specialist at Papa supports Papa Pals and members to ensure high-quality, seamless care delivery. The role focuses on handling sensitive information and coordinating across multiple channels (calls, chats, tickets) to resolve visit- and pay-related issues. The position emphasizes empathy, adaptability, and contributing to process improvements in a fast-paced, remote environment.

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Required Skills

Critical Thinking
Time Management
Multi-Channel
Customer Service
Data Handling
Problem Solving
Decision Making
Written Communication
Verbal Communication
Organization

+5 more

About Papa Partners

papa.com

Papa is a care-as-a-benefit company that connects older adults and families with vetted companions (“Papa Pals”) who provide non-medical support and social connection. Working with health plans and employers, Papa delivers in-person and virtual visits for companionship, transportation, household help, and tech assistance to help members age in place and stay engaged. Their benefit-integrated model aims to reduce isolation, improve member outcomes, and scale affordable, person-centered support across communities.