Support Operations Manager

Heartflow(29 days ago)

HybridFull TimeSenior$110,000 - $165,000Customer Support

About this role

The Support Operations Manager at Heartflow is a strategic role focused on ensuring service resilience and reducing recurring customer issues across the support function. The role serves as the central point for operational support excellence, owning the Problem Management lifecycle and driving optimization of support processes and governance. It partners with cross-functional teams to maintain service readiness, support continuous improvement, and uphold compliance in a regulated medical technology environment.

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Required Skills

Process Analysis
Process Design
Knowledge Management
ITSM
CRM
Salesforce
Datadog
Incident Management
Problem Management
Root Cause

+13 more

Qualifications

ITIL Certification

About Heartflow

heartflow.com

HeartFlow, headquartered in Redwood City, California, is a health technology company that provides non-invasive coronary artery disease assessment by applying AI and computational fluid dynamics to coronary CT angiography to create patient-specific 3D models. Its flagship HeartFlow Analysis (FDA-cleared and CE-marked) quantifies blood flow and identifies flow-limiting blockages to help clinicians decide if a patient needs invasive angiography or revascularization. Deployed in hospitals and health systems globally, the platform aims to improve diagnostic accuracy, reduce unnecessary invasive procedures, shorten time to diagnosis, and lower overall costs.