Operations Team Lead, Financial Services
Shell Energy Operations Pty Ltd(3 months ago)
About this role
An Inbound Consumer Finance specialist at Travel + Leisure Co. supports the development and performance of inbound consumer finance representatives through coaching, mentoring, and career pathing. The role handles escalated customer inquiries, conducts audits, and contributes to process improvement and projects to support department objectives. It also serves as a point of contact in the supervisor’s absence and helps maintain service quality and compliance.
Required Skills
- Mentoring
- Coaching
- Escalations
- Call Handling
- Auditing
- Customer Service
- Active Listening
- Communication
- Multitasking
- Problem Solving
+5 more
Qualifications
- College Degree Preferred
- High School Diploma
- Product Training Completion
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