Operator, Contact Center Complaint Escalation (f/m/d)
IONOS EN(1 day ago)
About this role
An Escalations Specialist at IONOS serves as a specialist in de-escalation and back-end billing operations, managing complex and high-profile customer issues and acting as a liaison with external organizations. The role focuses on improving customer satisfaction and the overall customer experience by analyzing complaint trends and recommending product, policy, and process improvements while collaborating cross-functionally.
Required Skills
- De-Escalation
- Customer Service
- Billing
- Case Research
- Communication
- Active Listening
- Conflict Management
- Social Media
- G Suite
- Problem Solving
Qualifications
- High School Diploma
About IONOS EN
ionos.deIONOS is a European web hosting and cloud provider offering domain registration, website and online‑shop builders, shared and dedicated hosting, and cloud infrastructure. The company delivers high‑availability hosting, virtual and dedicated servers, managed cloud services, email and security tools aimed at small and medium businesses and developers. With around 30 years of experience, IONOS emphasizes European datacenters, compliance and hands‑on customer support. Customers use IONOS for an all‑in‑one digital platform that covers domains, hosting, e‑commerce and cloud services.