Support Escalation Manager Incident Manager Ctj Top Secret United States Virginia Reston
Microsoft
About this role
The Support Escalation Manager - Incident Manager acts as the primary contact for resolving customer issues, working to improve customer experiences and fostering relationships with vendors. The role involves managing escalations, analyzing trends, recommending improvements, and working independently to support customer satisfaction.
Skills
Qualifications
About Microsoft
microsoft.comExplore Microsoft products and services and support for your home or business. Shop Microsoft 365, Copilot, Teams, Xbox, Windows, Azure, Surface and more.
Recent company news
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About Microsoft
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Microsoft.
Salary
$77k – $152k
per year