Hyland
The Partner Support Associate serves as the primary point of contact for Hyland partners, providing responsive support across the partner lifecycle and resolving standard inquiries related to onboarding, portal access, and program benefits. This early-career role involves triaging complex requests, building and maintaining AI agents, and converting recurring questions into self-service resources to enhance the partner experience. The position requires strong communication skills, proficiency in data analysis, and the ability to collaborate across functions to drive process improvements.
Headquarters
Westlake, Ohio, United States
Company Size
1001-5000 employees
Founded
1991
Hyland is a provider of enterprise content services and content management software, marketed as the Content Innovation Cloud™ for unified content, process, and application intelligence. Best known for products like OnBase, Hyland helps organizations capture, store, manage, automate and govern documents and business processes across cloud and on-premises environments. Founded in 1991 and headquartered in Westlake, Ohio, it serves global customers across healthcare, government, financial services and other industries. The company emphasizes integrations, compliance, and automation to streamline operations, reduce risk, and enable information-driven decision making.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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