Patient Advocate

The Patient Advocate serves as the primary point of contact for identifying, managing, and resolving complaints, grievances, and requests on behalf of patients served by Sheppard Pratt. This role ensures the protection of patient rights, facilitates communication between patients and staff, and educates patients on their concerns to ensure timely resolution in compliance with regulatory requirements. The position requires collaboration with a multi-disciplinary team to support the organization's mission of changing lives through healthcare.