Patient Engagement Specialist
Shields Health Solutions(14 days ago)
About this role
The Patient Engagement Specialist provides remote patient-facing support for pharmacy services, handling inbound and outbound calls to manage prescription refills and claims. The role serves as a liaison between patients, pharmacies, clinicians, and internal teams to ensure prescriptions are processed and tracked accurately.
Required Skills
- Data Entry
- Claims Adjudication
- Customer Service
- Phone Communication
- Medication Handling
- Microsoft Excel
- Microsoft Word
- Communication
- Organization
- Process Improvement
+1 more
Qualifications
- State Pharmacy Technician Registration
- CPhT
- High School Diploma
- GED
About Shields Health Solutions
shieldshealthsolutions.comShields Health Solutions is a leading specialty pharmacy solutions provider that partners with health systems nationwide to accelerate patient access to specialty medications and improve clinical and financial outcomes. They deliver integrated pharmacy services—combining pharmacy operations, patient access and support, care coordination, and partnership models—to streamline treatment initiation, adherence, and revenue capture for health systems. Shields emphasizes measurable outcomes and growth for provider organizations through scalable operational support, technology, and analytics, under the banner "Elevating Specialty Pharmacy."
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