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Patient Experience Program Manager at University of Southern California - ApplyBlast

Patient Experience Program Manager

University of Southern California

3 months ago

4.3 on Glassdoor

Los Angeles, California, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Patient Experience Program Manager leads the development, implementation, and optimization of patient and family centered programs at Keck Hospital of USC. This role oversees strategy execution, measurement, and reporting to improve patient satisfaction and service excellence, while managing budgets, staff, and advisory councils.

Responsibilities

Develop and implement patient experience improvement processes
Translate patient experience strategy into scalable programs
Manage end-to-end program lifecycles including planning and optimization
Define and report success metrics and KPIs to leadership
Supervise program staff and oversee budget and invoice management

Skills

Qualifications

Bachelor’s DegreeMaster’s Degree in Healthcare AdministrationFire Life Safety Training (LA City)

About University of Southern California

usc.edu

Headquarters

Los Angeles, California, United States

Company Size

10001+ employees

Founded

1880

View Profile

The University of Southern California (USC) is a private research university in Los Angeles, founded in 1880. It offers a wide range of undergraduate, graduate, and professional programs across schools such as engineering, business, cinematic arts, medicine, and law, and is known for interdisciplinary research and substantial industry partnerships. USC emphasizes innovation, entrepreneurship, and public service, with large research expenditures, extensive clinical and cultural facilities, and global engagement. Its large alumni network and Los Angeles location provide strong connections to entertainment, technology, and healthcare sectors.