Patient Experience Specialist, Per Diem

Alumni Network Job Board(3 months ago)

Miami, FLOnsitePart TimeMedior$70,265 - $99,379 (estimated)Patient Experience

About this role

The Patient Experience Specialist at UHealth serves as a liaison between patients, families, and the health system, supporting patient experience concerns and ensuring feedback is reviewed and directed appropriately. The role involves collaborating with clinical and administrative colleagues and ensuring cases are managed in accordance with internal and external policies to optimize patient satisfaction.

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Required Skills

Service Excellence
Patient Rounds
Conflict Resolution
Active Listening
Documentation
Investigation
Communication
Empathy
Microsoft Office

Qualifications

Bachelor's Degree in Relevant Field (preferred)
3 Years Relevant Experience (preferred)

About Alumni Network Job Board

miami.edu

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.

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