Patient Family Relations Specialist
Brigham and Women(1 month ago)
About this role
The Patient Family Relations Specialist serves as a liaison between patients, families, and clinical staff at Mass General Brigham, managing feedback and correspondence related to patient experience. The role supports patient rights, promotes a patient- and family-centered culture, and helps ensure concerns are acknowledged and addressed compassionately. The position reports to the Senior Manager, Patient and Family Relations and operates within an evolving change-management environment.
Required Skills
- Communication
- Mediation
- Investigation
- Complaint Management
- Documentation
- Data Tracking
- Customer Service
- Interpersonal
- Organization
- Microsoft Office
Qualifications
- Bachelor's Degree in Social Work, Psychology, or Human Services (Preferred)
About Brigham and Women
brighamandwomens.orgBrigham and Women’s Hospital is one of the top hospitals in America with more than 790 beds, and a premier teaching hospital of Harvard Medical School. Learn more.
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