Patient Experience Specialist

The Patient Experience Specialist serves as a central point of contact for patients, managing inbound and outbound inquiries via phone, email, and social media to resolve queries and ensure patient satisfaction. This role involves coordinating with clinical and operations teams, maintaining accurate patient records, and handling escalations to ensure seamless service delivery. The specialist is responsible for fostering a customer-focused culture, implementing continuous improvements, and adhering to strict occupational health, safety, and information security policies.