Patient Experience Specialist

The Patient Experience Specialist serves as a central point of contact for patients, handling inbound and outbound customer enquiries via phone, email, and social media to identify needs, resolve complaints, and ensure patient satisfaction. The role involves coordinating with internal clinical and operations teams, external pharmacies, and other stakeholders while maintaining accurate patient information in database systems. This position requires strong communication skills, a proactive approach, and the ability to manage high-volume queries in a fast-paced environment.