Patient Relations Specialist
10000 Sanford(1 month ago)
About this role
The Patient Experience Specialist serves as the primary point of contact for patients and families when care or outcomes fall short of expectations. The role acts as a professional liaison across internal departments to support patients, promote optimal care, and ensure patient concerns are addressed. It supports patient satisfaction and grievance processes while representing the organization to patients and visitors.
Required Skills
- Patient Advocacy
- Communication
- Problem Solving
- Documentation
- Critical Thinking
- Organization
- Customer Service
- Grievance Management
- Interpersonal Skills
Qualifications
- Bachelor's Degree
- Master's Degree (Preferred)
- Six Years Equivalent Experience (Alternative)
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